Shipping & Delivery

Terms & Conditions

16. Shipping Costs / Free Delivery

For orders over €39:

• Shipping is free across Greece and costs €5 for Cyprus.

• No additional transaction fees apply when paying via PayPal.

• Cash on delivery incurs no additional payment fees (€0.00).

For orders below €39:

• Shipping costs are €2 for Attica, €3 for the rest of Greece, and €8 for Cyprus.

• Cash on delivery incurs an additional transaction fee of €1.50, in addition to shipping costs.

• No additional transaction fees apply when paying via PayPal.

Note: Orders exceeding 6 kg are delivered by partner courier services depending on the delivery area. You will be informed of the shipping cost within 24 hours of your order.

17. Order Delays

In exceptional cases, your order may be delayed for the following reasons:

• The product is delayed from our supplier due to customs clearance or transportation issues. In such cases, we will contact you to confirm whether you wish to proceed with the order excluding the delayed product or if you prefer an alternative item. The delayed product will be shipped immediately upon arrival in our warehouse.

• The product you ordered has been discontinued or is unavailable. In rare cases, suppliers may suddenly discontinue products without prior notice. If this occurs, a Skinn Hellas representative will promptly inform you of any alternative options.

• Extreme weather conditions, strikes, or force majeure events may affect the transportation and delivery of your order.

• Inability to contact you via phone or email due to incorrect or outdated contact details.

If the order has not been delivered within sixty (60) days from the order date, the recipient has the right to cancel the order.

18. Right of Withdrawal

You have the right to return products within fourteen (14) calendar days from the date of receipt, without providing a reason, by sending a completed withdrawal form. The only cost you will bear is the direct return shipping cost.

To avoid inconvenience, please check the condition of the products upon delivery to ensure they are undamaged and their packaging is intact. If any defects are found, you must notify our online store immediately or no later than the next business day at +30 216 700 6057 or via email at info@skinn.gr.

Returns are accepted only if:

• The products are in their original condition, unopened, and with intact packaging and labels.

• The original purchase receipt accompanies the returned products.

• The company reserves the right to claim compensation for any deterioration in the condition of the returned products.

• Accepting returned products does not constitute unconditional acceptance or waiver of any rights by Skinn Hellas.

Refunds will be processed within thirty (30) calendar days from the date we receive the returned products. Refunds may be issued via a bank deposit to the account details you provide.

Important: Orders can be canceled free of charge until they are dispatched. If you have any doubts about your order, please cancel it by 16:00, as it will be forwarded to the courier company after that time, incurring charges for our store.

This agreement does not affect any consumer rights provided by law.

19. Severability

If any part of this Agreement is found to be invalid or unenforceable by a court ruling, the remaining provisions will continue to be valid. The invalid or unenforceable terms will be replaced with terms that best approximate their meaning and intent from an economic standpoint.

20. Assignment of Rights & Obligations

Skinn Hellas may enter into agreements to assign its obligations or rights to third parties. All communications must be in writing (by hand, email, fax, or first-class mail, which will be considered delivered 48 hours after dispatch). Any delay in exercising rights does not constitute a waiver of those rights, which may be exercised at any time by the parties.

21. Governing Law & Jurisdiction

This Agreement is governed by Greek Law, particularly regulations concerning e-commerce, distance selling, and consumer protection. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Athens.